Terms and Conditions — Khela99

1. Acceptance of Terms

By using the Khela99 platform, you confirm that you have read, understood, and agreed to these terms and conditions in full. If you do not agree, please do not use the Khela99 website or mobile application.

These terms form a legally binding agreement between Khela99 and its users. By completing registration, you confirm that you are 18 years of age or older and legally eligible to participate in online gaming under the laws of your country.

Khela99 reserves the right to modify, amend, or update these terms and conditions at any time. All changes will be posted on the site along with an updated "Last Updated" date. Continued use of the site after any changes constitutes your acceptance of the revised terms.

2. Eligibility

To register and participate at Khela99, you must meet the following eligibility requirements:

• Age: You must be at least 18 years of age. We may request ID or other documents to verify your age. If you are found to be a minor, your account will be suspended immediately and all funds may be forfeited.
• Legal Authorization: You must be legally permitted to participate in online gaming and betting under the laws of your country or region. Online gaming is prohibited or restricted in some countries. It is your own responsibility to ensure that using Khela99 is lawful in your area.
• One Account: Only one account is permitted per person, household, address, email, phone number, or IP address. Creating multiple accounts will result in all accounts being closed and winnings may be voided.
• Accurate Information: You are required to provide truthful, complete, and accurate information at the time of registration. Providing false information may result in your account being suspended or permanently closed.
• Personal Use: Your account is for your personal use only. You may not share your login credentials with anyone else or operate an account on behalf of a third party.

3. Account Registration & Security

Opening an account at Khela99 is simple and quick. The registration form requires your name, date of birth, email address, phone number, and a secure password. The information you provide must match your national ID or other official government documents.

To activate your account, we may send a verification link or code to your email or phone. For withdrawals above a certain amount or in cases of suspicious activity, we may request KYC (Know Your Customer) documents such as a national ID, passport, driving licence, or utility bill.

Your account security is your responsibility. Keep your username and password confidential and never share them with anyone. If you suspect your account has been hacked or accessed without your permission, notify our support team immediately. You are responsible for all activity carried out on your account.

4. Deposits & Payments

Depositing at Khela99 is easy and instant. We support a range of payment methods popular in Bangladesh, including mobile banking, debit/credit cards, e-wallets, and bank transfers. Each payment method has its own minimum and maximum deposit limits, which are displayed on the Cashier page.

All deposits are processed instantly, meaning funds will be credited to your account as soon as the deposit is made. We do not charge any hidden fees or commissions on deposits. However, your payment provider may apply their own fees, for which we are not responsible.

Funds deposited at Khela99 may only be used for gaming and betting purposes. You may not use your account for money laundering, fraud, or any other illegal activity. We monitor transactions for suspicious activity and will report to the relevant authorities when required.

5. Withdrawals & Processing

Khela99 ensures a fast and secure withdrawal process. To withdraw your winnings, go to the Cashier section and select the withdrawal option. Withdrawals are generally processed back to the same payment method used for your deposit — this is a regulatory requirement to prevent money laundering.

Withdrawal processing times depend on the payment method. Mobile banking and e-wallet withdrawals are typically completed within 1-6 hours, while bank transfers may take 1-3 business days. For first-time or large withdrawals, we may request KYC documents for additional verification, which can extend processing times slightly.

If you have an active bonus on your account, you must meet the wagering requirements before making a withdrawal. Withdrawing before the wagering requirements are fulfilled will result in the bonus and any associated winnings being voided. Each withdrawal is subject to minimum and maximum limits, as detailed on the Cashier page.

6. Bonuses & Promotions

Khela99 regularly offers bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, free spins, reload offers, and VIP rewards. Each bonus has its own terms and conditions, detailed on the promotions page. Please read the terms carefully before claiming any bonus.

Most bonuses carry wagering requirements, meaning you must wager the bonus amount a set number of times (typically 20x to 50x) before you can withdraw. For example, if you receive a bonus of BDT 1000 with a 30x wagering requirement, you must place a total of BDT 30,000 in bets before withdrawing the bonus and any associated winnings.

Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, table games 10%–20%, and Live Casino games 5%–15%. Every bonus has an expiry date (usually 7–30 days), and if the wagering requirement is not met within that period, both the bonus and any associated winnings will be forfeited.

Khela99 has zero tolerance for bonus abuse. If we suspect you are exploiting the bonus system — through multiple accounts, low-risk betting patterns, syndicate play, or similar behavior — we reserve the right to void bonuses and winnings and suspend your account.

7. Gameplay & Fair Play

All games on the Khela99 platform are RNG (Random Number Generator) certified and audited by independent testing laboratories such as iTech Labs and eCOGRA. This means all outcomes are completely random and fair. Neither Khela99 nor any game provider can manipulate game results.

Players must adhere to fair play rules at all times. Prohibited activities include: using bots or automation software, collusion (coordinating with other players), cheating or hacking, using a VPN or proxy to mask your location, and operating multiple accounts. Any such activity, if detected, will result in account closure and forfeiture of winnings.

In the event of a technical failure during a game (server crash, internet disconnection, software bug), Khela99 reserves the right to void affected bets and return stakes. If a game displays an incorrect payout or malfunctions, all bets for that round will be declared void.

8. Responsible Gaming

Khela99 is firmly committed to responsible gaming. We want our players to enjoy gaming as entertainment, not as a source of income. If you feel your gaming habits are getting out of control, please use our responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Cap the maximum amount you can lose within a given period.
• Session Time Limit: Set a daily limit on how long you play.
• Self-Exclusion: Close your account for a set period (6 months, 1 year, or permanently).
• Reality Check: Pop-up reminders showing your playing time and spending at set intervals.

If you or someone you know is struggling with a gaming addiction, please seek professional help. We are partnered with organizations such as GamCare, Gambling Therapy, and Gamblers Anonymous, which provide free counselling and support.

9. Privacy & Data Protection

Khela99 respects your personal information and privacy. For full details on how we collect, use, and protect your data, please see our Privacy Policy available. We comply with GDPR and other international data protection regulations.

All your personal and financial information is protected by SSL 256-bit encryption. We never sell, rent, or share your data with third parties unless required by law or with your consent. We work exclusively with trusted payment processors and game providers who adhere to the same strict security standards as we do.

10. Intellectual Property

All content on the Khela99 website and mobile app — including logos, graphics, text, software, images, and videos — is owned by Khela99 or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written permission from Khela99.

11. Limitation of Liability

Khela99 strives to provide the best possible service, but we cannot guarantee certain things. We cannot ensure the site will always be error-free, secure, or available without interruption. Khela99 is not liable for any service disruption caused by technical issues, server downtime, or any other reason.

Gaming and betting carry the risk of financial loss. Khela99 is not liable for any financial losses arising from your gaming or betting activity. You play at your own risk and are solely responsible for your decisions. Khela99's total liability to you will never exceed the total amount you have deposited over the preceding 12 months.

12. Account Closure & Suspension

Khela99 reserves the right to suspend or close any account at any time, without prior notice. Common grounds include: breach of terms and conditions, suspected fraud, bonus abuse, multiple accounts, suspected money laundering, or failure to pass age or identity verification.

You may close your account at any time. Before doing so, please withdraw any remaining valid funds. Once your account is closed, you will no longer be eligible for any promotions or bonuses, and your gaming history will be removed.

13. Dispute Resolution

If you have a complaint or dispute, please contact our customer support team in the first instance. We always aim to resolve issues quickly and with empathy. Our support team is available 24/7 via live chat.

If your issue cannot be resolved through support, you may file a formal complaint with our licensing authority. All disputes will be handled in accordance with the relevant licensing authority's regulations.

14. Governing Law

These terms and conditions are governed by the laws of Khela99's licensing jurisdiction. Any legal disputes will fall under the jurisdiction of the courts in that territory. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Although these terms were originally drafted in Bengali, the English version shall prevail in the event of any legal conflict. These terms constitute the entire agreement between Khela99 and you, superseding all prior agreements or understandings.