Responsible Gaming — Khela99's Commitment

What Is Responsible Gaming?

Responsible gaming means treating gaming as a form of entertainment, not a source of income. At Khela99, we believe every player deserves a fun, safe, and controlled gaming experience. It means understanding your budget, knowing when to stop, and making sure gaming doesn't affect other areas of your life.

Online gaming is growing rapidly in Bangladesh, and Khela99 is committed to ensuring player protection keeps pace with that growth. Our responsible gaming policy goes beyond legal compliance — it is a core part of who we are.

Recognize the Signs of Gaming Addiction

Sometimes we don't realize when entertainment is turning into a problem. Watch out for the following signs:

• 1
  Placing repeated bets to recover losses — known as "chasing losses" — is one of the most dangerous habits a player can develop.
• 2
  You are lying to family or friends about your gaming, or hiding how much time you spend playing.
• 3
  You are spending beyond your set budget and feel unable to stop playing.
• 4
  You feel restless, irritable, or anxious when you're not gaming.
• 5
  You are spending time that should go to work, family, or studies on gaming, and neglecting your responsibilities.
• 6
  You are taking out loans or borrowing money from others to fund your gaming.
• 7
  You see gaming as your only escape from stress or problems.
• 8
  Needing to place larger bets to get the same thrill is a sign of growing tolerance — a key indicator of addiction.

Khela99 Responsible Gaming Tools

Khela99 provides every player with a set of powerful tools to help them stay in control of their gaming. You can access these tools at any time from your account settings.

Deposit Limit

You can set daily, weekly, or monthly deposit limits. Once a limit is set, you can lower it immediately — but increasing it requires a 7-day cooling-off period. This feature helps you stay within your monthly budget.

Wager Limit

Decide in advance the total amount you're willing to wager within a given period. Once the limit is reached, the system will automatically stop you.

Session Time Limit

You can set a maximum duration for each gaming session. Once the time is up, the platform will send you a warning and log you out if needed.

Reality Check

At set intervals (for example, every 30 minutes), a pop-up notification will appear letting you know how long you've been playing and how much you've won or lost. It helps bring you back to reality.

Cooling-Off Period

If you feel you need a short break, you can set a cooling-off period of 1 day to 6 weeks. During this time, you won't be able to log in or place bets, but your account will not be closed.

Self-Exclusion

If you feel you need a longer break, you can self-exclude for 3 months, 6 months, 1 year, or permanently. During a self-exclusion period, we will ensure you receive no promotional communications.

Age Verification & Minor Protection

Khela99 is strictly for individuals aged 18 and above. We verify age during account registration and before the first withdrawal. If we suspect a minor is using an account, we will immediately suspend it and launch an investigation.

If there are children or teenagers in your household, we recommend using a password lock on your device and always logging out after a gaming session. Never share your account credentials with anyone.

Practical Tips for Healthy Gaming

Build a few simple habits to enjoy gaming responsibly over the long term:

• Set Your Budget in Advance — Before you start playing, set a maximum amount in BDT you are willing to spend today and stick to that limit.
• Set a Time Limit — Decide in advance when you will start and when you will stop, regardless of whether you win or lose.
• Play with a Clear Head, Not Emotions — Do not place large bets out of frustration or anger after a loss.
• Don't Make Gaming Your Only Source of Entertainment — Spend time with friends and family, and keep up other hobbies.
• Take Regular Breaks — Take at least a 10-15 minute break every hour.
• Don't Play When Tired or Under the Influence — Impaired judgment can lead to serious mistakes.
• Stop While You're Ahead — Stopping after a good win is always the smart move.

Where to Get Help

If you're struggling to break free from a gaming problem, you don't have to face it alone. Khela99's customer support team is available 24/7. Our team will help you set up the right tools and make the right decisions, with complete confidentiality.

Remember — asking for help takes courage. If you feel gaming is having a negative impact on your life, don't wait. Contact us via live chat today. We're always here for your wellbeing.