Your personal information is our most valuable asset. In this policy, we detail how we collect, use, and protect your data.
Last Updated: October 13, 2026. This Privacy Policy complies with GDPR, CCPA, and other international data protection laws. For any questions, please contact our privacy team.
Khela99 ("we", "our" or "company") takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you use our website (khela99.net), mobile application, and related services.
Our goal is to maintain transparency and ensure you understand how your information is used. We respect your privacy rights and are always committed to protecting them. If any part of this policy is unclear to you, please contact our customer support team.
Khela99 collects information about you from various sources, including:
When you create an account, we collect the following information:
When you make a deposit or withdrawal, we collect:
We record all your gaming activity:
We collect information about your device and internet connection:
When you contact us (chat, email, phone), we retain:
Khela99 uses your personal information for the following purposes:
We use your information to create, protect, and manage your account. This includes authentication, password reset, account recovery, and monitoring account activity. We use gaming data to deliver online gaming services and provide you with game results and winnings information.
Financial information is used to process deposits, authorize withdrawals, and complete transactions. We also use it to maintain financial records for tax purposes and track gaming history.
We use your information to verify your age and identity, comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations, and detect and prevent suspicious or fraudulent activity. We also use data to respond to legal claims, regulatory inquiries, and legal requirements.
We use your contact information to communicate with you, inform you about transactions, and send notifications about account changes. We send newsletters, promotional offers, and promotional messages (which you can opt out of anytime).
We use your gaming data to customize your experience, recommend games based on your preferences, and create campaigns tailored to your interests. We analyze data to improve the platform and develop new features.
Khela99 may share your personal information with third parties in the following circumstances:
We share financial information with payment gateways and banks to complete transactions. These third parties comply with their own privacy policies and security protocols.
We share gaming data and activity information with our game providers so they can ensure accurate game results and winnings. These companies are bound by their own privacy agreements and data processing contracts.
We share information with government agencies, police, and other regulatory bodies when legally required or to protect the public interest. This includes criminal investigations, security threats, and legal obligations.
Where disclosure is required and legally permitted, we do so in accordance with our privacy policy and financial integrity standards. We may disclose information to comply with AML and CTF (Countering the Financing of Terrorism) obligations.
We may share anonymized data about you with analytics and advertising partners to improve our marketing efforts and understand our platform performance. This data typically does not directly identify you.
Khela99 applies industry-leading technology and practices to protect your personal information:
We use 256-bit SSL (Secure Socket Layer) encryption on all information transfers. This means all data between your browser and our servers is encrypted and cannot be read by third parties.
Your account is protected by a strong password known only to you. We never ask for your password and it is never stored directly in our system. Instead, we store a hashed and salted version that cannot be recovered.
We offer optional two-factor authentication which adds an extra layer of security to your account. When 2FA is enabled, you must enter a unique code along with your password when logging in.
We regularly test our systems for vulnerabilities and threats. We conduct penetration testing and vulnerability scanning with qualified security experts.
All our employees are trained in data protection and privacy and sign privacy agreements. Only authorized staff can access customer information.
Under GDPR and other international regulations, you have the following rights:
You can request a copy of the information about you stored in Khela99. We will provide a complete data report within 30 days.
If the information we hold is inaccurate or incomplete, you may request that it be corrected or updated. You can update much of this information yourself directly in your account settings.
In certain circumstances, you may request that we delete your personal information. However, for financial and legal records, we are required to retain data for as long as necessary.
You can request we stop processing your information for specific purposes, though this may affect our ability to provide services.
You can request your data be provided in a structured, commonly used, and machine-readable format so you can transfer it to another service.
You can opt out of promotional emails and SMS messages at any time by clicking the "unsubscribe" link in each communication or through your account settings.
Khela99 retains your personal information only for as long as necessary:
Khela99 is an international platform and your information may be processed in countries outside Bangladesh, including Europe, Asia, and North America. These countries may have different data protection laws. When we transfer your data, we ensure appropriate safeguards are in place and the transfer complies with GDPR and other regulations.
Our website may contain links to other websites. Khela99 is not responsible for the privacy practices of these third-party sites. When you visit another site, that site's privacy policy applies. We recommend you always read the privacy policy of third-party sites before sharing your information.
Khela99 reserves the right to change, modify, or update this Privacy Policy at any time. If we make significant changes, we will notify you by email or post a clear notice on your account. The date of changes will always be listed in the "Last Updated" section.
Khela99 is always committed to protecting your personal data and financial information.
All data is protected with SSL 256-bit encryption. Your information stays private at all times.
Add an extra layer of security to your account with 2FA.
We comply with all international data protection regulations and respect your rights.
We are transparent about how we use your information.
We regularly test our systems to identify and prevent vulnerabilities.
Our privacy team is always ready to answer your questions.
SSL Encryption
Data Access Request
Consent Confirmed
Security Monitoring
All your personal data on Khela99 is protected with the highest security standards. Trust and transparency are our core values.